✦ Policies & Information ✦

Shipping &
Returns

Everything you need to know about getting your MilouGlow order safely and swiftly to your door.

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Order Placed

Day 0

You complete checkout

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Processing

1–2 Business Days

Hand-packed with care

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Delivery

1–5 Business Days

Right to your door

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Shipping Information

All MilouGlow orders are carefully hand-packed in our Nashua, New Hampshire studio before being dispatched. We want your order to arrive looking as beautiful as it will smell.

Shipping Method Processing Time Delivery Time
Standard Shipping 1–2 Business Days 3–5 Business Days
Express Shipping 1–2 Business Days 1–3 Business Days
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Order Processing

Orders are processed within 1–2 business days after purchase confirmation. Business days are Monday through Friday, excluding public holidays.

Once your order has been processed and handed to our carrier, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update.

Orders placed after 2:00 PM EST on Friday will begin processing on the following Monday.

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All Sales Are Final — No Returns or Exchanges

Due to the handcrafted and personal nature of our products, MilouGlow does not accept returns or exchanges on any orders. We encourage you to review all product details, scent descriptions, and images carefully before placing your order. If you have any questions about a product before purchasing, please reach out to us at [email protected] — we're happy to help!

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Damaged or Incorrect Orders

While we do not accept returns, we absolutely stand behind our products. If your order arrives damaged, defective, or incorrect, we will make it right. The following situations are covered:

  • Item arrived broken or damaged during transit
  • Wrong item was sent due to a fulfillment error
  • Order arrived with missing items
  • Product has a manufacturing defect

To report an issue, please email [email protected] within 48 hours of delivery with your order number and clear photos of the damage. We will review your case and offer a replacement or store credit where applicable.

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Frequently Asked Questions

Can I change or cancel my order after placing it?

Orders can be cancelled or modified within 2 hours of being placed. After that, your order will have entered processing and changes can no longer be made. Please email [email protected] immediately if you need to make a change.

Do you ship internationally?

At this time, MilouGlow ships within the United States only. We are working on expanding to Canada and the Caribbean in the near future. Sign up for our newsletter to be notified when international shipping becomes available.

How do I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's website to monitor your delivery in real time. Allow up to 24 hours after shipment for tracking to activate.

My package says delivered but I haven't received it. What do I do?

We recommend checking around your property, with neighbors, or at your building's front desk first. If your package is still missing after 2 business days, contact us at [email protected] with your order number and we will file a claim with the carrier on your behalf.

Do you offer gift wrapping or custom packaging?

Yes! All orders are shipped in our signature MilouGlow packaging. You can also add a handwritten gift note at checkout at no additional cost. Premium gift wrapping with ribbon is available for an extra $4.99 — select it at checkout.

Still Have Questions?

Our team is available Monday–Friday, 9 AM–6 PM EST. We typically respond within 24–48 hours.