Privacy
Policy

Section 01

Overview

At MilouGlow, your privacy is something we take seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.miloucandles.com or make a purchase from us.

By using our website or placing an order, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website.

Section 02

Information We Collect

We collect information that you provide directly to us, as well as data collected automatically when you use our website. The types of information we may collect include:

Section 03

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending confirmations and tracking updates
• To communicate with you regarding your order, questions, or support requests
• To send promotional emails, offers, or newsletters — only if you have opted in
• To improve our website, products, and overall customer experience
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with applicable legal obligations

We will not use your personal information for any purpose other than those listed above without your explicit consent.

Section 04

Information Sharing

MilouGlow does not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• Service Providers: Shipping carriers (e.g. USPS, UPS) and payment processors who assist in completing your order
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Analytics Providers: Aggregated, anonymized usage data shared with analytics tools to improve our site

All third-party service providers are contractually obligated to keep your information confidential and use it only to perform the services we have requested.

Section 05

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us remember your preferences and improve site performance.

• Essential Cookies: Required for the site to function (cart, session management)
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant ads and track campaign performance

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Section 06

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Order records are typically retained for a minimum of 5 years for accounting and tax compliance purposes. If you request deletion of your account, we will remove your personal data from active systems within 30 days, subject to legal retention requirements.

Section 07

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing emails at any time via the link in any email
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to the processing of your data for marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

Section 08

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted through our website
• Secure payment processing via PCI-DSS compliant providers — we never store card numbers
• Access controls limiting who within our team can access personal data
• Regular security reviews and updates to our systems

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to doing everything reasonably possible to protect your information.

Section 09

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner pages. These sites have their own privacy policies, and we have no control over how they collect or use your information.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any external site you visit.

Section 10

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will take steps to delete such information promptly.

Section 11

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

Section 12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Website: www.miloucandles.com
• Email: [email protected]
• Phone: (603) 316-7543
• Address: Nashua, New Hampshire 03062, United States